After looking at a lot of my followed bloggers’ posts about subscription boxes, I had been itching to try them out myself as well. Unfortunately, I think a lot of them only ship within the US, or at least don’t ship to Singapore. So you imagine how excited I was when I saw an IG ad for a subscription box service called No Make No Life, that was based in Japan and could actually ship to SG.
My happiness was, unfortunately, very short-lived. Let me run through the series of unfortunate events:
I was a bit hesitant about forking so much money for a few months, so I opted for the 1 month subscription plan, which was USD35. It seemed quite decent to me at that point of time, seeing that they include a fair bit of really good Japanese and Korean beauty products:
My February box came as it should, and I was quite excited to open it up. Here are the contents:
I was like, eh, okay? Half of the box was occupied by the cotton balls, which didn’t really look that expensive. Here’s the price breakdown of the 8 products inside the Feb 2019 box (taken from NMNL’s linked website):
Skin Milk Bomb Face Mask: USD 2.97
Fascy Moisture Bomb Hand Cream: USD 6.52
Sparkling Eye Gloss in Honey Gold: USD 7.03
Tony Moly Eyebrow Pencil: USD 5.59
Colorful Cotton Balls (100 pcs): USD 8.68
Crayon Touch Me Lip Gloss in Shiny Orange: USD 2.69
Flower Puff in Pink: USD 6.14
Savon de Chocolate Soap: USD 4.24
Does this add up to USD35? Apparently it actually adds up to USD39.62, but I’ve found some lower prices for certain items on this list. I’m also a little doubtful about the cotton balls costing almost USD 9, because I found much cheaper alternatives on Google.
But this is not even the worst part!
I wanted to start using the items in my box, so on the same day, I took out the mask to use.
Now, I first noticed that the smell of the mask was a tad strange. I know that chocolate milk is one of the ingredients inside (correct me if I’m wrong), but it shouldn’t smell so… strange. And when I took out the mask, I was horrified to see that there was something that looked like MOULD on it!!
So I went to check the expiry date. I’m not sure what the format is, but according to No Make No Life, it is supposed to be YY/MM/DD, so it expires in 2020. My first instinct, however, was that it was supposed to be DD/MM/YY, meaning that it may have expired in 2013.
I don’t really know tbh. If you do, please enlighten me!
So the next thing I did was to, of course, contact No Make No Life about this. I wanted to find out if the mask really did expire, and if so, to check thoroughly if other customers are affected by the same batch of masks.
I first messaged them on 28 January 2019, via Facebook DM, as well as email. They didn’t reply me by the next day, so I proceeded to comment on one of their FB posts. They finally replied my comment, and also got around to replying my DM on the 31st. However, they also asked me details about my delivery and parcel:
“When did the box arrive and how long after arrival did you open the box? Was the box left unattended to in front of your house upon arrival or were you there to receive it directly from your local courier?”
On one hand, I understand they may have concerns about whether the delivery and stuff affected the product, but on the other hand, why would a mask (that is properly sealed, and has apparently not expired) have mould growing on it?? I’m really puzzled because I myself have shipped masks back from Korea to Singapore, and I’ve never faced this mould problem with any of my masks.
So anyway, I shot them an email on 1 Feb with the photos (of the box) and other stuff as they had requested via FB DM. However, I never heard back from them after that about this issue, not even an email saying that they are checking into this, or at least clarifying what that mould thing is. All I got were their emails about their upcoming box and blah blah, which made me quite frustrated because they seemed to have no problems sending promotional emails, yet could not even spare a minute to reply my email and let me know what was being done about the issue I raised.
The last straw came when I got an email on 7 Feb, saying that my March box is being shipped to me. Now remember, I only selected and paid for a one month subscription, so why was I receiving this email?! I surely did not want to get another box, considering that the issue from my previous box was not settled AND I did not want to pay for something that I didn’t order! I immediately emailed them back to ask, and till now (17 Feb), I still have NOT received any reply from them.
I also found out that I’m not the only one facing problems with No Make No Life from their FB page:
I’m honestly very disappointed with this subscription service. I really expected something better from a Tokyo-based (and I’m assuming Japanese) company in terms of customer service & product quality.
I hope no one has to go through the same bad experiences as I did, as well as others who are still struggling to get a reply from NMNL about their missing boxes. Please don’t buy any of their subscription plans, not until they have clarified and settled all these issues.
I’ll update again if NMNL even replies me, and make any necessary edits if I have made any errors. Do share also if you have had a bad experience with No Make No Life!!