[REVIEW] Suisai Beauty Clear Powder

I hate to admit this, but when I first heard about the hype over this cleanser, I was really puzzled. I’ve never been particularly excited about my cleansers, and I also couldn’t really understand why people were so crazy over this.

That’s also probably because I don’t expect much from my cleanser – all it has to do is wash my face well without causing me to break out, and I think I’m pretty much satisfied already.


Product Description

suisai Beauty Clear Powder face wash is catching the eye of the worldwide audience with an enzyme-activated formula that whisks away impurities and unclogs pores as it protects the skin’s natural moisture. A popular choice for tourists who desire the Japanese secret to even, finely textured skin.

Official Retail Price in Singapore: SGD 27 (pack of 32) or SGD 14 (pack of 15)


Ingredient ListR

See the full list here, together with information on safety and irritants.


Packaging: This is probably one of the most convenient packaging I’ve ever seen for cleansers (samples not included). I was so tempted to buy lots of them to bring on all my travels because I just have to pack a few, and throw them away once I finish washing my face! It’s seriously so convenient to use as well, I don’t have to worry about squeezing out too much product or anything because there is already a fixed amount of product in each capsule.

Texture: As the main ingredient is talc, it’s not surprising that this comes in a powder form. All you need to do is add some water and rub, and you will get lots of foam. I really like that it lathers ‘normally’, because I feel very insecure when my cleansers don’t produce enough foam (weird but true).

Effectiveness: The first time I tried, I did kind of get why this is so popular. Don’t belittle the small amount of powder in this capsule, because it’s super effective in making sure there’s no grime, dirt, or excess sebum left on your face. My face probably has never felt so smooth and clean before – it’s miraculous!

However, I don’t mean to say that it completely strips your face so that it’s squeaky clean and feels really tight (that’s terrible btw, if your cleansers do that). That being said, it is not recommended that you use this cleanser on the daily, and definitely not in the morning AND night. Why? Because it actually exfoliates your skin as well, and you know exfoliators aren’t to be used everyday, so best to use this maybe 2 or 3 times a week.


Final Verdict

I’ll be frank: this is one pricey cleanser, and do we really need pricey cleansers? Well.

I do like this product, but I’m also the kind who can settle for cleansers that cost less and just do its job of making sure my face is as clean as it can get.

This cleanser is also probably not suitable if you have very dry or acne-prone skin, because some of the ingredients are potential irritants (see link in Ingredient List), and it may dry your skin out even more.

I’m also a little disappointed that this isn’t a cleanser that I can use everyday, morning and night. I think it’s a bit wasted, considering that it comes in such a convenient packaging.

Must-buy? Nah. Can-buy? Sure.


Rating

Ease of use: ✮✮✮✮✮
Effectiveness: ✮✮✮
Value for money: ✮✮

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[REVIEW] Neogen Green Tea Real Fresh Foam Cleanser

I heard a lot of great stuff about Neogen’s skincare products, and finally managed to buy it in Korea’s Olive Young last year. If you have seen a lot of beauty blogs, you would have seen this brand name floating around quite often. Many people seem to love Neogen because the products are so effective – kind of like COSRX, and I absolutely love COSRX, so I decided that this I definitely have to try this out for myself as well.


Product Description

This unique foam cleanser is a must try for oily, combination, or acne-prone skin.
The star ingredient in this cleanser is fermented green tea extract, which brightens, calms, and hydrates skin. The gentle foam effectively removes impurities such as sweat and dirt from the skin without stripping your skin’s natural oils.
Lightweight and hydrating, this is the perfect water-based cleanser to use in your double-cleansing routine. 
The pH of this product is 8.

Official Retail Price in Singapore: SGD 16.90 (Lazada)


Ingredient ListR

See the full list here, together with information on safety and irritants.


Packaging: I’m so used to the unconventional tube packaging (like this kind you get from Althea) that I was a bit surprised by this. Firstly, it’s pretty bulky, and I had to admit that I didn’t have the easiest time bringing this back from Korea because it’s not the most travel-friendly thing you can get.

What makes this quite unique, however, is that the product is pumped out, which I absolutely LOVE because I find that it’s a lot easier + less messy. What’s also interesting is that you can actually see the green tea leaves fermenting at the bottom of the cleanser itself – so you know that you are really getting the real deal here!

Texture: It looks like just liquid inside, which is already quite different from most other gel cleansers you get on the market. However, when you pump it out, it comes out as foam bubbles instead. I definitely enjoy cleansing with as much foam as possible – I don’t know about you, but I tend to feel a bit strange if there’s no foam in my cleanser.

Effectiveness: This green tea cleanser is said to thoroughly cleanse your face without irritating it, hence making it suitable for all skin types. I can’t say for sure if it really does a very good job out of cleansing – how do you know for sure, right? I can see, however, that my makeup residue is usually washed off quite well, and my skin doesn’t look too dried out from the cleansing.

I do also notice that my acne problem is better managed after I started using this cleanser, so there’s definitely less dirt clogging my pores!

Some beauty reviewers have warned that this cleanser can potentially dry your skin out. While I personally don’t feel that it has happened to me, I have no problems using this in the morning when my skin tends to be more dry, so I think it may not pose too big an issue, unless you really have super dry skin (like, say, in winter).


Final Verdict

I can see why so many people love this cleanser. It certainly looks like it does a good job of washing your face, but more importantly, I actually enjoy the process of cleansing when I am using this. It feels very relaxing and, dare I say, luxurious, to have this substantial green tea foam cleaning your face.

Another thing that really sets it apart from most other cleansers is the ingredient that ferments at the bottom of the bottle. As the years passed, I’ve grown more wary of what I am putting and using on my face, so I am pretty comforted when I can see exactly what goes into my skincare products.

I haven’t gotten around to trying the other ingredient variations of this cleanser (cranberry, cereal etc.), but I’ll certainly let you guys know how they fare compared to this green tea variant!


Rating

Ease of use: ✮✮✮✮✮
Effectiveness: ✮✮✮✮
Value for money: ✮✮✮✮

[REVIEW] Bifesta Eye & Lip Makeup Remover

I’ve been using Bifesta’s makeup removers ever since I started using BB cream a few years back, but it was only in recent times that I got around to trying their makeup remover that is formulated and targeted at removing eye makeup.


Product Description

Skin lotion-derived Moisturizing Cleansing Water
for thorough eye makeup removal

This product contains a moisturizing ingredient usually found in skin lotion that has high affinity with oily ingredients of makeup. Thanks to its moisturizing/cleansing ingredients, which quickly “float” and envelop oil-based makeup, you can easily remove eye makeup without rubbing, keeping the eye area fresh and moisturized.


Easily and thoroughly removes even waterproof mascara
The double effects of the water-based layer, which contains skin lotion-derived cleansing ingredients, and the oil-based emollient layer, realizes quick “floating” of waterproof mascara and eyeliner, which are then enveloped and removed quickly without rubbing.
The two types of moisturizing/cleansing ingredients that are gentle on eyelashes and the eye area protect eyelashes and keep the skin moisturized.

Official Retail Price in Singapore: SGD 12.90 (145ml, Watsons


Ingredient List

Hypoallergenic Formulation, Vitamins B & E

I’m a little concerned that the official ingredient list provides so little information, despite its claim of a hypoallergenic formulation.


Packaging: This one I have is the old packaging – I think it may be a travel-sized one that we bought a while back before they changed to the new one. The formula remains the same though!

I prefer the pump packaging that Bifesta does with their other makeup removers, because having to pour this out usually involves some unnecessary spillage and wastage.

However, I do appreciate how handy it is to bring such a small bottle when you are travelling – enough for you to remove at least a week’s worth of heavy eye makeup, but not heavy or space-consuming at all!

Texture: Frankly, I was a little surprised when I first used this. It definitely looks like a liquid, but it felt so oily on my skin. I found out afterwards that it contains an “oil-based emollient layer, [which] realizes quick “floating” of waterproof mascara and eyeliner”.

I’ve never been particularly keen on cleansing oil, to be honest. I know it’s supposed to be good for you to use oil-based cleansers when you double cleanse, but I could never bring myself around to doing it. I really dislike the feeling of oil on my already-oily face – it feels like an impending breakout, no?

Oil near my eyes just felt like a even scarier thing for me. I don’t know if it’s just me, but I really did not quite like the idea of an oily makeup remover on my eyelids. And oil on my lips? Oh no!!!

Effectiveness: Despite all my gripes about the oil, I have to acknowledge this makeup remover’s strong cleansing power. All it takes is one cotton pad and a decent amount of this makeup remover, and I can thoroughly clean any eyeshadow, waterproof eyeliner, and lip tints easily.


Final Verdict

If you always do elaborate eye makeup looks, cannot live without your eyeliner, or love to use lip tints that don’t budge, it’s probably time to invest in this makeup remover from Bifesta.

The oily texture needs some getting used to, but for those who are already using cleansing oil in their double-cleansing routine, this should be nothing new for you.

I’m thinking of repurchasing a bigger bottle of this in future (I’m currently using banila co.’s Clean It Zero to wash off all the stubborn eyeliner) – let’s just hope that I will learn to accept the oil in the cleanser over time!


Rating

Ease of use: ✮✮✮✮
Effectiveness: ✮✮✮✮
Value for money: ✮✮✮✮

[REVIEW] Thayers Peach Witch Hazel Astringent With Aloe Vera

Thayers Witch Hazel was one of those products that EVERYONE on the Internet seemed to be singing praises of, and I was really dying to try this out once my toner was running out.

Fortunately, my chance came when I saw this going off at a huge discount in Olive Young – I found out at the cashier that it was because it was expiring in February this year, but it was okay, it was still much cheaper than if I had bought it at original price.

I also found out afterwards that I had bought the wrong type. I wanted the alcohol-free toner, but ended up buying the exact opposite: an astringent with 10% alcohol!


Product Description

Thayers Peach Witch Hazel Astringent with Aloe Vera Formula cools, refreshes and cleanses the skin. The famous tag line of the Thayers company says it all…”Not made by witches, but Magic for your skin!”

Thayers Witch Hazel with Aloe Vera Formula Astringents and Alcohol-Free Toners have been soothing, softening, healing and stimulating skin since 1847.

Made of extract from the Witch Hazel shrub (Hamamelis Virginiana) and a blend of other time-tested ingredients – THAYERS® Witch Hazel with Aloe Vera Formula Astringents and Alcohol-Free Toners are soothing, natural treatments that cleanse, tone and soothe your skin. THAYERS® are the only Witch Hazel products made of non-distilled extract from the Witch Hazel shrub maintaining the highest levels of therapeutic tannins.

These natural elixirs have been a fixture in medicine cabinets for generations. Once you use them, you’ll know why.

Official Retail Price in Singapore: SGD 17.90


Ingredient List

Purified Water, SD Alcohol 40-B (Natural Grain) 10%, Aloe Barbadensis Leaf Juice (Certified Organic Filet Of Aloe Vera), Glycerin (Vegetable), Hamamelis Virginiana Extract (made from Certified Organic Witch Hazel), Prunus Persica (Peach) Leaf Extract, Actinidia Chinensis (Kiwi) Fruit Extract, Citrus Aurantium Dulcis (Orange) Flower Extract, Passiflora Incarnata (Passionfruit) Fruit Extract, Citrus Tangerina (Tangerine) Extract, Fragrance (Natural Peach), Citrus Grandis (Grapefruit) Seed Extract, Citric Acid, Ascorbic Acid (Vitamin C)

For many people, a lot of ingredients in this list ring alarming bells: Alcohol, citrus extracts, citric acid, ascorbic acid, etc.

It is said that witch hazel and aloe vera are supposed to counteract the harsh, stinging effects that these ingredients will cause – I’ll share more about this later.

I also wanted to talk a little more about the magical ingredient here: witch hazel. It’s a medicinal ingredient that’s revered by skincare enthusiasts, even for those with sensitive, acne-prone skin – it is said to do a brilliant job in cleansing, removing excess sebum, and preventing further infections (you know, those that come with acne).


Korean packaging

Packaging: I bought this in Korea, hence the Korean packaging. It looks exactly like a traditional remedy, no frills or anything, which I like. I always prefer my skincare to be as fuss-free as possible with the packaging because it gives a sense of professionalism, that I can trust my skin with the brand.

Texture: You can see that the liquid inside looks a little yellow (no, it’s not the bottle), so it pours out as a faint yellow liquid that’s as viscous as water. Very easily absorbed by the skin, albeit with a faint stinging sensation.

Effectiveness: When I first tried this, I was really scared that my face would break out and I would have bright red spots all over by the next day. I have avoided alcohol in all my skincare products as much as possible, so I really freaked out quite a fair bit when I realized that I had bought the wrong Thayers product.

Luckily, the stinging sensation was actually a lot less intense than I had expected (I always have a very bad experience with The Body Shop tea tree toner, stings like mad). It was a dull sting, but nothing painful. You can also definitely smell the peach and passionfruit extracts inside, which is quite pleasant.

I restrict my use of this to about once every alternate evening, just to be on the safe side. This dosage is quite acceptable for my sensitive skin. I find that my pores have been looking smaller, and my skin a lot less oily than usual. I have also progressed to using it as a mist that I spray when I notice that my skin is getting way too oily in the day.


Final Verdict

I know a lot of people have reservations about using astringents, especially one with 10% alcohol. It’s also a bit ironic that I quite enjoy using this even though I always warn about having alcohol in skincare products, but I genuinely find that this product, when used in moderation, can be really good for controlling excess oil and cleaning your pores thoroughly.

Of course, if you ask me whether I regret getting the astringent instead of the alcohol-free toner, I’m more inclined to tell you no. Why? Because I still prefer having a product that I can use everyday as compared to one that I can only use sparingly. HAHA! Jokes aside, I honestly think an alcohol-free product still beats anything else for me.


Rating

Ease of use: ✮✮✮✮✮
Effectiveness: ✮✮✮
Value for money: ✮✮✮✮

[WISHLIST] March 2019

Almost everyday, a brand releases a product or collaboration that is sure to tempt you into buying, even if you already have a ton of unused products on your vanity table. That’s how I feel every time I scroll Instagram, so I wanted to share some products that’s been on my wishlist for some time!


Canmake Cream Cheek

I feel like it’s no secret by now that I’m quite obsessed with blushes (oops). It’s probably one of my favourite collectibles, right after lipsticks.

Firstly, I really can’t resist this cute packaging from Canmake. It looks like a gorgeous jewel, and I have a serious penchant for all these pretty and feminine shades.

I’m also at this stage where I’m trying to move on from powder blushes (slowly but surely) and buy more liquid & cream ones. Considering that this cream one is said to be very popular in Japan, how could I leave this out of my wishlist, right?


Glossier Cloud Paint

I’ve been eyeing Glossier for the longest possible time, but I never got around to buying any of their products. For starters, it’s not easily available in Singapore, and the price point is even less accessible :/ I also feel that their products, which focus more on ‘good skin’ and letting your natural beauty shine, are really just meant for people who already have good skin (I don’t).

However, I think this blush from Glossier is actually one that would work well especially if you have bumpy, acne-plagued skin. I’ve seen some swatches of these and I’m quite impressed. This blush gives you a flush that comes close to the dewy and barely-there look that K-beauty brands have been championing since forever.


Canmake Marshmallow Powder

If there’s one thing in my makeup routine that barely changes, it’s my setting powder. I alternate between Innisfree and Althea, but I think maybe it’s time for me to try something new soon.

I feel that the Korean glass skin is a little out of reach for me, but the Japanese mochi skin is probably not as difficult to attain, and this is one product that looks like it will give you seriously bouncy & smooth skin!


Heimish Bulgarian Rose Hydrogel Eye Patch 

My eyebags and dark eye circles are so bad these days, I feel like they may be stuck there forever, even if I manage to get 8 hours of sleep someday. I haven’t been paying much attention to eye care as well and felt quite guilty about it, so I got quite interested when I saw these online.

Plus, the patches are made of pink, glittery hydrogel – so pretty! Now who could say not to pretty skincare products, right?


Etude House Quick & Easy Blur Tint

I have a love-hate relationship with Etude House’s lip products, but thankfully my opinion of them has been getting better these days.

I saw these on Instagram for some time and I thought this was an interesting lippie that EH was pushing. This definitely looks like something Innisfree is already selling (Vivid Cotton Ink). Peripera has, well, obviously already been there with their Airy Velvet Tints, and even 3CE is famous for their velvet lip tints as well, so this is not a new innovation or anything.

Even so, I’m curious to see how different these blur tints from Etude House will be. One thing I really like about EH’s tints is that they are truly made to last, with a staying power that even Peripera finds it hard to beat.

[REVIEW] Son & Park Cleansing Beauty Water and Skin Toner

I have a lot of trouble emptying my skincare products, but if there’s one (facial foam and makeup remover aside) that I NEVER have a problem finishing, it’s definitely my toner.

I may be rather lazy when it comes to skincare (no 10 step skincare routine for me pls), but I always diligently use toner. It’s not necessarily a bad thing, since I get the chance to try out new toners and brands!


Product Description

This multi-tasking toner and cleansing water has quickly become a cult favorite, as well as a 2015 Soko Glam Beauty Award Winner! It creates a clean base for the next steps in your skincare and makeup routine. Originally created by master artists, Son & Park, Beauty Water lives up to its name.

The Beauty Water is not just a cleanser but it mildly exfoliates with willow bark and papaya extract to help sweep away dead skin cells, revealing brighter skin tone and smoother texture. Lavender water, rose water, and orange fruit extract impart a subtle hydration so your skin can be prepped to absorb the next skin care steps, while adding in a bit of moisture. 

Beauty Water can be used in the morning to create the perfect canvas for makeup application, midday as a refresher, and night after cleansing to whisk away remaining impurities. For normal, oily, dry, and combination skin types. Beauty Water has a pH of 4.5, effectively resetting the skin’s natural pH after cleansing.

Official Retail Price in Singapore: SGD 32 (Althea)

Image credits


Ingredient List

Water, Rosa Damascena Flower Water, Hamamelis Virginiana (Witch Hazel) Water, Butylene Glycol, Propanediol, PEG-7 Caprylic/Capric Glycerides, Pentylene Glycol, Citrus Aurantium Dulcis (Orange) Fruit Extract, Xylitol, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Olea Europaea (Olive) Fruit Oil, Citrus Aurantium Dulcis (Orange) Oil, Citrus Grandis (Grapefruit) Peel Oil, Lavandula Angustifolia (Lavender) Oil, Cedrus Atlantica Bark Oil, Pelargonium Graveolens Flower Oil, Carica Papaya (Papaya) Fruit Water, Jasminum Officinale (Jasmine) Oil, Illicium Verum (Anise) Fruit/Seed Oil, Artemisia Absinthium Extract, Rose Flower Oil, Ferula Galbaniflua (Galbanum) Resin Oil, Thuja Occidentalis Leaf Extract, Eucalyptus Globulus Leaf Extract, Lavandula Angustifolia (Laveder)Flower/Leaf/Stem Extract, Melaleuca Alternifolia (Tea Tree) Leaf Extract, Melissa Officinalis Leaf Extract, Mentha Piperita(Peppermint) Leaf Extract, Mentha Rotundifolia Leaf Extract, Mentha Spicata Flower/Leaf/Stem Extract, Origanum Majorana Leaf Extract, Origanum Vulgare Leaf Extract, Pelargonium Graveolens Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Thymus Vulgaris (Thyme) Leaf Extract, Glycerin, Decyl Glucoside, 1,2-Hexanediol, PEG-40 Hydrogenated Castor Oil, PPG-26-Buteth-26, Sodium Chloride, Ethylhexylglycerin, Sodium Citrate, Citric Acid, Octanediol, Copaifera Officinalis (Balsam Copaiba) Resin, Protease, Alcohol Denat., Alcohol, Phenoxyethanol

If you have been an avid reader of my blog (haha who am I kidding), you will know that I am very wary of ingredients such as alcohol, butylene glycol, and fragrance.

Despite the presence of both butylene glycol, denatured alcohol AND alcohol, the good thing about this product is that it does not seem to contain artificial parfum (despite its strong smell, which I will talk about later), and contains my favourite witch hazel.


Packaging: I love, love, LOVE simple packaging like this. Everything about it screams professionalism, doesn’t it? No frills, simple, and straightforward – exactly how I like my skincare to be.

Texture: As with my experience using toners, this pretty much felt just like water. I’m not complaining about that though, because I love skincare stuff that gets absorbed easily by my skin.

Smell: This is probably one of the rare few times that I have to dedicate a section to fragrance for my toners, because this is one thing I simply have to point out. I was skeptical when a friend told me she didn’t like the smell of this because it was too strong, but I finally realized she was right when I tried this out myself.

I’m actually very surprised that this toner contains no artificial fragrance at all, because it smells exactly like perfume. I find it a little incredulous that the smell is from the natural fruit and flower extracts, because the smell is so overpowering. It doesn’t actually smell unpleasant, but it’s just very strong and sweet, and I’m really not used to it. Most of my previous toners (Muji and COSRX) all never had this kind of smell.

Effectiveness: This product claims to moisturise, cleanse, and exfoliate your skin. It sounds a bit like an exfoliating toner/astringent, but it’s actually something that you can use everyday, both morning and night. I’m quite surprised that it does work as it promises, and despite containing ingredients that my skin hates, I’ve actually not broken out as I feared! If anything, I do see that my skin looks brighter and more hydrated over the few weeks that I have been using this.


Final Verdict

I’m a little undecided on how much I like this: it works fine, but the smell is making me feel rather unsettled. I don’t know how much I like it, and how much it’s affecting my judgment of this product. If this toner from Son & Park didn’t have such a scent, I’m sure I would love it to bits.

Some of the ingredients here also rattle me: all that alcohol, really? What if my skin really does break out one day?

I know this toner/beauty water is well-loved among many, and is one of those holy grail products that a lot of beauty bloggers promote, but I feel so conflicted about it that I don’t think I will be repurchasing after I’m done with this bottle (and the travel sized one that came in the set).


Rating

Ease of use: ✮✮✮✮
Effectiveness: ✮✮✮✮
Value for money: ✮✮✮✮

[WARNING & REVIEW] Do not subscribe to No Make No Life!!!

After looking at a lot of my followed bloggers’ posts about subscription boxes, I had been itching to try them out myself as well. Unfortunately, I think a lot of them only ship within the US, or at least don’t ship to Singapore. So you imagine how excited I was when I saw an IG ad for a subscription box service called No Make No Life, that was based in Japan and could actually ship to SG.

My happiness was, unfortunately, very short-lived. Let me run through the series of unfortunate events:


STRIKE 1

I was a bit hesitant about forking so much money for a few months, so I opted for the 1 month subscription plan, which was USD35. It seemed quite decent to me at that point of time, seeing that they include a fair bit of really good Japanese and Korean beauty products:

From the NMNL website

My February box came as it should, and I was quite excited to open it up. Here are the contents:

I was like, eh, okay? Half of the box was occupied by the cotton balls, which didn’t really look that expensive. Here’s the price breakdown of the 8 products inside the Feb 2019 box (taken from NMNL’s linked website):

Skin Milk Bomb Face Mask: USD 2.97

Fascy Moisture Bomb Hand Cream: USD 6.52

Sparkling Eye Gloss in Honey Gold: USD 7.03

Tony Moly Eyebrow Pencil: USD 5.59

Colorful Cotton Balls (100 pcs): USD 8.68

Crayon Touch Me Lip Gloss in Shiny Orange: USD 2.69

Flower Puff in Pink: USD 6.14

Savon de Chocolate Soap: USD 4.24

Does this add up to USD35? Apparently it actually adds up to USD39.62, but I’ve found some lower prices for certain items on this list. I’m also a little doubtful about the cotton balls costing almost USD 9, because I found much cheaper alternatives on Google.

But this is not even the worst part!


STRIKE 2

I wanted to start using the items in my box, so on the same day, I took out the mask to use.

Now, I first noticed that the smell of the mask was a tad strange. I know that chocolate milk is one of the ingredients inside (correct me if I’m wrong), but it shouldn’t smell so… strange. And when I took out the mask, I was horrified to see that there was something that looked like MOULD on it!!

So I went to check the expiry date. I’m not sure what the format is, but according to No Make No Life, it is supposed to be YY/MM/DD, so it expires in 2020. My first instinct, however, was that it was supposed to be DD/MM/YY, meaning that it may have expired in 2013.

I don’t really know tbh. If you do, please enlighten me!

So the next thing I did was to, of course, contact No Make No Life about this. I wanted to find out if the mask really did expire, and if so, to check thoroughly if other customers are affected by the same batch of masks.

I first messaged them on 28 January 2019, via Facebook DM, as well as email. They didn’t reply me by the next day, so I proceeded to comment on one of their FB posts. They finally replied my comment, and also got around to replying my DM on the 31st. However, they also asked me details about my delivery and parcel:

“When did the box arrive and how long after arrival did you open the box? Was the box left unattended to in front of your house upon arrival or were you there to receive it directly from your local courier?”

On one hand, I understand they may have concerns about whether the delivery and stuff affected the product, but on the other hand, why would a mask (that is properly sealed, and has apparently not expired) have mould growing on it?? I’m really puzzled because I myself have shipped masks back from Korea to Singapore, and I’ve never faced this mould problem with any of my masks.

So anyway, I shot them an email on 1 Feb with the photos (of the box) and other stuff as they had requested via FB DM. However, I never heard back from them after that about this issue, not even an email saying that they are checking into this, or at least clarifying what that mould thing is. All I got were their emails about their upcoming box and blah blah, which made me quite frustrated because they seemed to have no problems sending promotional emails, yet could not even spare a minute to reply my email and let me know what was being done about the issue I raised.


STRIKE 3

The last straw came when I got an email on 7 Feb, saying that my March box is being shipped to me. Now remember, I only selected and paid for a one month subscription, so why was I receiving this email?! I surely did not want to get another box, considering that the issue from my previous box was not settled AND I did not want to pay for something that I didn’t order! I immediately emailed them back to ask, and till now (17 Feb), I still have NOT received any reply from them.

?????

I also found out that I’m not the only one facing problems with No Make No Life from their FB page:

I’m honestly very disappointed with this subscription service. I really expected something better from a Tokyo-based (and I’m assuming Japanese) company in terms of customer service & product quality.

I hope no one has to go through the same bad experiences as I did, as well as others who are still struggling to get a reply from NMNL about their missing boxes. Please don’t buy any of their subscription plans, not until they have clarified and settled all these issues.

I’ll update again if NMNL even replies me, and make any necessary edits if I have made any errors. Do share also if you have had a bad experience with No Make No Life!!